Oakley Recruitment is working in partnership with a well-established organisation based in Mansfield as a Customer Service Administrator initially on an ongoing temporary basis.
Culture and Environment
A dynamic and fast pace environment with a family feel to the organisation, they have strong values and care about their staff immensely. Staff tend to stay here for many years which speaks high volumes about the organisation.
Personality
You will be processing customer orders and liaising with internal departments to ensure that orders are dispatched on time. You will have excellent time management and problem solving skills.
Reward
£12.48 per hour
Monday to Friday 8am – 4pm (30 minute unpaid lunch each day)
37.50 hours a week
Holiday accrued
Free parking
Duties & Responsibilities
Processing customer orders onto the internal system
Liaising constructively with the customer, inventory, warehouse, dispatch and production teams to ensure that departmental objectives are achieved
Monitoring, maintaining and reducing the level of customer response times
Identifying opportunities for improvement and the elimination of waste
Reviewing the customer requirements
Assisting with the creation of the monthly customer satisfaction report
Skills and experience
SAP experience preferred but not essential
Experience with order processing
Strong communicator – both verbal and written
Problem-solving
Time management
Efficient call/enquiry handling
Managing expectations
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
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